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This work is licensed under a Creative Commons Attribution 4.0 International License.
TQM IN E-COMMERCE: ISSUES, IMPLEMENTATION AND CHALLENGES
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Abstract: Nowadays, e-commerce changes the marketing field. It is considered as an effective means to run business over the internet in order to reach more customers as well as satisfy their needs through offering high quality products and services. This paper presents the common quality issues in e-commerce, implementation of TQM in e-commerce and challenges.
Keywords: E-commerce, Total Quality Management, Quality issues,Implementation, Deming Cycle, Six Sigma, Challenges.
How to Cite:
[1] Amani Ghazzawi, Amjad Alharbi, Azrilah Abd.Aziz, “TQM IN E-COMMERCE: ISSUES, IMPLEMENTATION AND CHALLENGES,” International Advanced Research Journal in Science, Engineering and Technology (IARJSET), DOI: 10.17148/IARJSET.2016.31236
This work is licensed under a Creative Commons Attribution 4.0 International License.