The Impact of Total Quality Management in E-Learning of Higher Education

Abstract: Information system plays an important role in the higher education process. However, there is always a need to provide better services to the primary customers. Therefore, Total Quality Management (TQM) is critical in the information system domain. TQM is a philosophy of modern management that is recently entered the educational field after it has proved its success and effectiveness in other fields such as a business field. Thus, higher education institutions continue to invest heavily in ensuring the TQM of their information systems. This paper aims to highlight the importance of TQM in higher education as a whole, as well as in the field of e-learning. The paper offers an elaboration that may help those who are interested in the quality assurance and evaluation of information systems specifically in e-learning systems of higher education. Since a considerable effort has been made in the TQM at higher education. However, overall e-learning was not enough. Therefore, this paper will address this by providing recommendations to guide the successful quality management implementation.

Keywords: E-learning; Total Quality Management (TQM); Higher Education; Universities.