CRITICAL SUCCESS FACTORS OF TOTAL QUALITY MANAGEMENT IN SOFTWARE DEVELOPMENT

Abstract: Due to the considerable competition and fast growth in the software industry, software development has become essential. Thus, software quality is a vital instrument in software development field as well as in the determination of the most important Critical Success Factors (CSFs) in software development. The theory of Total Quality Management (TQM) adopted by organizations to achieve quality and improved organizations' performance while meeting and exceeding customers' expectations. This paper discusses the CSFs that can be applied to software development to implement the TQM for the software development field. The result presented the impact of the progress in time and technology on the rank of the essential CSFs while discovering the new CSFs that did not exist before.

Keywords: Critical success factor, System development, Software quality, Total quality management