Total Quality Management in the Airlines Services Industry: The Case of Bahrain Airport Services

Abstract: Previous studies showed a different results of total quality management factors and its effect on organization performance. The main objective of this study is to investigated the effect of total quality management on organization performance. The population of this study included different level of employment at Bahrain Airport Services, convenience sampling used in this research. The researcher has used five point Likert in the questionnaire SPSS software version 23.0 used for data analysis. This study decided on leadership, training, continuous improvement and strategic quality planning as total quality management factors based on literature review. It also included multiple organization performance measures; operation performance, employee performance, innovation performance and social responsibility as organization performance. The study found that overall total quality management practices have a significant effect on organization performance.

Keywords: Total Quality Management, Organizational Performance, Strategic Quality Planning, Continuous Improvement