Evaluating and enhancing the operational efficiency of logistics service provider

Abstract: This study focuses on evaluating and enhancing the operational efficiency of logistics service providers, with an emphasis on identifying key challenges and proposing actionable improvements. In today's competitive and customer-driven supply chain environment, logistics efficiency directly influences service quality, cost management, and delivery performance. Through a detailed analysis of current operational workflows, warehouse management, transportation practices, and technological adoption, this research highlights the gaps affecting overall efficiency. Using a mixed-method approach-combining field observations, interviews, and secondary data-the study uncovers issues such as process delays, poor inventory visibility, and limited automation. It then proposes targeted strategies including process standardization, digital tracking systems, and layout optimization to enhance throughput and accuracy. The recommendations serve as a roadmap for logistics providers aiming to improve productivity, reduce costs, and achieve greater customer satisfaction in a rapidly evolving logistics landscape.