EMOTIONAL INTELLIGENCE AND QUALITY OF WORK LIFE AMONG EMPLOYEES AT HEXAWARE TECHNOLOGY

Abstract: Emotional intelligence (EI) and quality of work life (QWL) are two crucial dimensions influencing employee engagement, productivity, and organizational success in the contemporary corporate world. This study explores the interplay between emotional intelligence and the quality of work life among employees at Hexaware Technologies, a prominent IT and BPS company based in Chennai. The aim is to assess how EI impacts employee satisfaction, work-life balance, interpersonal relationships, and career development within the organization. Adopting a descriptive research design, the study employed structured questionnaires to gather primary data from a sample of 161 employees, selected using convenience sampling. The responses were evaluated using statistical tools like percentage analysis and correlation techniques. The study reveals that emotional intelligence significantly contributes to better workplace relationships, effective stress management, and higher levels of job satisfaction. It also highlights that organizations promoting emotional awareness and empathy tend to see improved employee retention and organizational performance. This research adds value to existing literature by linking emotional intelligence with quality of work life in the IT and BPS sector, particularly focusing on Hexaware's workforce. It provides actionable insights for HR practitioners aiming to design emotionally resilient, people-centered workplace strategies.

Keywords: Emotional Intelligence, Quality of Work Life, Employee Engagement, Stress Management, Work-Life Balance, BPS Sector, Hexaware Technologies.