CUSTOMIZATION OF AN ENTERPRISE REQUEST MANAGEMENT SYSTEM

Abstract: Information provided in issue reports are relevant and complete in order to help resolve issues quickly. However, often such information trickles to developers after several iterations of communication between End user and reporters. This paper addresses the concerns of Customization of an Enterprise management system by proposing for handling of the issues such as bugs, query and enhancements. As a proof-of-concept, we also demonstrate a prototype interactive enterprise request management system that gathers relevant information from the user and identifies files that need to be fixed to resolve the issues. The main contribution of this application is in the domain of business as we are developing Enterprise request Management System.  

Keywords: Bugs, Issues, query, enhancement.