A STUDY ON PROBLEMS FACED BY FREIGHT FORWARDERS

Abstract: The freight forwarding industry plays a crucial role in global trade, acting as an intermediary between shippers and various transportation services to ensure the efficient movement of goods. This study focuses on identifying and analyzing the key problems faced by freight forwarders, with a specific reference to Vrrddhi Freight Pvt Ltd. The research explores challenges such as regulatory compliance, documentation complexities, fluctuating fuel costs, port congestion, customs delays, and technological adaptation. Using a combination of qualitative and quantitative research methods, data was collected through interviews and surveys with employees and stakeholders of Vrrddhi Freight Pvt Ltd. The findings highlight critical operational bottlenecks and underline the need for improved digital infrastructure, better coordination with logistics partners, and stronger policy frameworks to streamline freight forwarding operations. The study aims to provide actionable recommendations for Vrrddhi Freight Pvt Ltd and similar firms to enhance efficiency, reduce costs, and improve customer satisfaction in the dynamic logistics landscape.