Abstract: The following paper examines the effectiveness of total quality management regarding the software development process. Sufficient discussion focuses on the real-world issues as well as the methodological concepts of software development that affect quality. While a significant portion is dedicated to the examination of scholarly articles and publications on the subject matter, this paper includes problem statements and presents several alternatives, solutions, and approaches for effective quality management. The conclusion consolidates the research and recommendations discussed throughout the paper.
Keywords: quality; quality management; stakeholders; communication; software; development process; failure; tools.